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Refund Policy

Our goal is to make all of our clients 100% satisfied.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards cannot be returned.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

.Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
If you´ve not received your refund within 2 weeks please contact us at support@retrogcase.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
support@retrogcase.com and send your item to:

Rua de Entre Muros 995 4Drt, Vila Nova de Gaia, 4400-439 Porto, Portugal.

Shipping
To return your product, you should mail your product to:

Rua de Entre Muros 995 4Drt, Vila Nova de Gaia, 4400-439 Porto, Portugal

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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