What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order whenever you want, just by checking our Menu Section "Track My Order".
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to our support at: firstname.lastname@example.org
Where do you ship?
We ship Worldwide.
How long does it take to ship my order?
Once you've placed your order, it usually takes 3 to 5 business days to process it for delivery.
Tracked shipping time for the zones covered by our delivery partners are presented below:
- US: 5-10 business days
- Europe: 10-20 business days
- Worldwide: 10-22 business days