What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order whenever you want, just by checking our Menu Section "Track My Order".

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to our support at: support@retrogcase.com

Where do you ship?

We ship Worldwide.

How long does it take to ship my order?

Once you've placed your order, it usually takes 3 to 5 business days to process it for delivery.

Tracked shipping time for the zones covered by our delivery partners are presented below:

• US: 5-10 business days
• Europe: 10-20 business days
• Worldwide: 10-22 business days

What payment methods do you accept?

You can purchase on our website using a debit or credit card (Visa, Mastercard, American Express). We additionnaly offer support for Paypal and Apple Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currency for charging our customers: USD.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of USD to your local currency.

Is my payment information secure?

Our website proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

Where do you ship?

We ship Worldwide.

How long does it take to ship my order?

Once you've placed your order, it usually takes 3 to 5 business days to process it for delivery.

Tracked shipping time for the zones covered by our delivery partners are presented below:

• US: 5-10 business days
• Europe: 10-20 business days
• Worldwide: 10-22 business days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order whenever you want, just by checking our Menu Section "Track My Order".

What if I´m not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Do you accept returns?

We do accept returns in respect to the following conditions: 

• The item must have been sold on our online store
• The item shouldn't have been used in any way and must be in the original packaging.
• The return is made within 30 days of your purchase.
• The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support team at: support@retrogcase.com

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return, with our support.

Are returns free?

Returns are from responsability of the buyer. 

You may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.